 CREDIT CARD
CA Resale Certificate - Required from all Customers (Click here to download)
CREDIT APPLICATION FORM (Click here to download)
GENERAL INFORMATION
- Pricing :
- Stock Availability
- Catalogs :
- Sample
ORDER
- Acknowledgement :
- Rush Order :
- Changes on Order :
- Cancellation on Order :
- Co-op Pricing :
- Standard Production Time :
- Repeat Order :
- Over/Under Runs :
- Less Than Minimum Orders :
- Payment Terms :
- Applicable Sales Tax :
- Credit Card Charge-Back:
SAMPLE
- Catalog Sample :
- Custom Sample :
- Blank Sample :
- Paper Proof :
ARTWORK
- Screen Charge :
- Artwork :
- Type Setting :
- PMS :
- Print Size :
- Embroidery :
- Artwork Format :
- Running Charge :
- Artwork Submission:
SHIPPING
- Shipping Method:
- Available shipping methods :
- Drop Ships :
- Disclaimer :
- FOB :
- Handling Charges:
RETURNS
DISCLAIMER
ACCEPATANCE
APPLICABLE LAWS
GENERAL INFORMATION
- Pricing : Pricing may changes time to time, and it is advised to contact us customer service for the most recent pricing. All prices are subject to change without notice.
- Stock Availability : Every effort is made to ensure stock availability. Catalogue item are updated occasionally, it is recommended to confirm stock before placing order. Replacement of similar item is preferred or back orders are accepted.
- Catalogs : ASI Catalogs are available up to 3 copies without charge via ground shipping. $5.00 (R) per additional copy. You need to log in to get Net Price Catalogs. Online copies of catalogue may be downloaded free of cost.
- Sample : Samples are at piece pricing plus freight charge.
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ORDER INFORMATION
- Acknowledgement : All orders are acknowledged by fax or e-mail only. Production and ship date will be assigned after receiving all order information, artwork, approvals are received and confirmed by the by both parties. All orders are subject to our approval and are not binding until accepted by SanGlobal. SanGlobal reserves the right to refuse any order at any time for any reasons. Orders are non-cancelable once production has begun and customer is responsible for the full payment.
- Rush Order : Rush orders can accepted be accepted depending upon the product availability. Please call our customer representative for detail. While we strive our best to fulfill the rush orders, we are not responsible for any losses due to delay caused by the shipping company in transit, or any other situation beyond our control. SanGlobal written confirmation is required on all rush order.
- Changes on Order : Changes in bags quantity or style is not allowed after 24 hrs. of receiving the confirmed order. Beyond 24 hrs, changes may be accepted on a case to case basis, are accepted only in writing and if production or artwork has not began. The previous delivery dates may no longer be valid and new delivery dates may be assigned. Increases in quantities will be treated as a separate order unless notification is received prior to manufacturing of original order.
- Cancellation on Order : All orders are considered firm. Catalog Stock Items - No cancellation is accepted after order is in production. Cancellations must be in writing and received at SanGlobal only on non-decorated/printed goods. For Non-Catalog or Custom Order Items are considered firm after order are placed. Catalogue Stock - Blank orders cancelled during production will be charged at the cost of material and labor extended to date including shipping costs. 15% restocking fee apply for all cancelled order, plus any sample, artwork or setup fee.
- Co-op Pricing : Co-op pricing is available if minimum requirements are met, and is determined case by case. Please call your account manager for details.
- Standard Production Time : Allow 5-7 working days for normal production on imprinted or embroidery goods after sample & art, and advance deposit. Custom overseas production is approximately 60-90 days after sample & art approval, and advance deposit. Blank in stock items are shipped within 2-4 days. Please note that production time is the shipment ready date and is not in-hand date.
- Repeat Order : Please specify pervious order date, invoice number, and logo description. Written confirmation will be required. There may be additional Art/setup charges as applicable. Please contact our customer service for details.
- Over/Under Runs : Up to 4% chargeable over run or 3% under run for imprinted or embroidered goods is applicable to all orders.
- Less Than Minimum Orders : Additional charge may apply for orders are less than the minimum quantities.
- Payment Terms : 50% deposit is required on all imprinting or embroidery orders. Balance is due before shipping, COD, Visa/Master Card, American Express or Net - Term with credit approval up to credit limit. First time order/customer will require 100% advance along with the order, before the orders are processed. All Credit card payment will carry 3% processing charge for Visa/Master and 4% for Amex. L arge orders will require a deposit or prepayment. Payments not received by the due date are subject to a late fee of a 1.5% per month.
- Sales Tax : SanGlobal reserve the right the sales tax if the customer fails to provide the Reseller certificate before the shipment.
- Credit Card Charge-Back: : In the event customer credit card is declined or charged back, San Global can hold my order from being processed or shipped. Delays in shipping date due to the non‐payment or other pending action of the customer will not be our responsibility and therefore, the reason
for refund/chargeback. Any chargeback is subject to minmum $50.00 feed toward the cost associated with out time and effort to resolve the chargeback dispute with the banks. Unresolved charegback issues may also be reported to credit agencies.
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SAMPLE INFORMATION
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Please note that sample are charged @ min. $2.00 per pc. or the actual first col. price, whichever is higher. All samples orders are final and non-refundable. Sample will be shipped on your UPS/FedEx accounts. Sample are shipped within 48 hrs., during normal business days. Please call us if you need urgent shipment.
Please note that sample cost are charged and will be credited back, when you place an order of atleast $500.00 and provided the sample cost does not exceed $7.00 net.
You may email your sample request indicating the following-
- Company Information
- Billing address
- Ship to Address
- Ship Method and UPS/FexEx account no.
- Any other instructions in detail
Send your request to:
Email: info@sanglobalinc.com
Phone: 818 641-1215
Fax: 800 646-5940
We suggest you call us to confirm, after sending your sample order for confirmation.
While we strive make your buying experience smooth efficient, however, we request your attention in order to streamline and standardize the process.
Our Sample policy is state as below:
Unless specifically requested we will ship a random sample. A random sample is a product sample that is pre-existing and sits in our warehouse either un-imprinted or branded with an imprint from an order we produced for a previous client.
Due to the demand and internal costs associated with product samples, we are forced to charge for samples (on first col. Pricing) plus freight (if applicable).
We will offer a credit for the cost of that sample against an order placed with us within 30 days from receipt of sample and the order is placed for value of least $500.00. Maximum sample credit is limited to $7.00. If multiple samples are ordered, we will only credit against the actual items that are ordered, not all samples.
First two Paper proof are free of cost. If additional changes or paper proof are requested the cost is $8.00 per additional proof. Virtual Sample are charged @ $8.00 each. Paper proof for imprint orders are at no charge if camera-ready artwork is provided. For embroidery samples, digitizing fee will apply. Signed approval is required prior actual production.
Preproduction sample is recommended, although is not required. Customers are responsible for production accuracy if sample is waived.
A pre-production sample differs from a random sample in that the item is emblazoned with your specific logo and/or copy. A pre-production proof or sample, is a process where we actually set-up one item on an appropriate print press and customize accordingly. We then ship the sample to you for your approval.
There are costs and time tables associated with this process. Since all of the screens, films, plates, set-ups, color separations, digitizing, etc., needs to be completed prior to running a sample, we will charge the listed price that corresponds to the item, print process and colors of imprint. Costs will vary depending on the item, process and work that needs to be performed. Please contact us for the cost of pre-production sample.
The pre-production process itself can take anywhere from 5 to 15 business days depending on the item and work that needs to be performed. Full production will be scheduled after paper proof and pre-prodcution approval.
Please contact us for the quote on customs samples for overseas prodcution. Overseas custom sample of less than $100.00 may be credited towards order if order is placed within 30 days of receipt of sample, for order value of $10000.00 or more. Samples are marked "sample / not for resale" as required by US customs. Allow 3-6 weeks for overseas pre-production sample. All overseas sample orders will requires 100% advance payment.
For further information, please email us at info@sanglobalinc.com
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ARTWORK INFORMATION
- Screen Charge : $40.00(net) per color based on camera ready artwor.
- Artwork : Camera-ready artwork by mail is required. E-mail is also accepted. Or $30.00(net) per hour artwork charge will apply. One hour minimum charge.
Type Setting : $25.00(net). Please confirm pricing for special fonts or designs.
- PMS : PMS color matching is available at $10.00(net) per color match. Every effort will be made to match PMS color(s), exact color match is not guaranteed.
- Print Size : Sizes will be provided with paper proof. Best-fit size will be used if not specified.
- Embroidery : Laser quality artwork is preferred by mail or E-mail. Tape charge is at $15.00(net) per 1,000 stitches. Minimum of $40.00(R) per logo.
- Artwork Format : Electronic artwork formats are accepted in the following PC Formats: DST files for digitized embroidery, BMP, TIF, GIF, ESP, AI, JPEG files for imprinting. Macintosh formats are also acceptable.
- Running Charge : One color cost is included. For additional colors, please call.
- Artwork Submission: Vector files on disk, CD, or E-mail to: art@sanglobalinc.com . Pleaseinclude the following information: company name, P.O. number, and contact name. Please include a color print of all artwork.
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SHIPPING INFORMATION
- Shipping Method : All goods are shipped via UPS Ground unless specified at the time of order.
- Available shipping methods are: UPS Air, FedEx, DHL, Airborne, Trucking. A chargeable $25.00(R) per pallet for trucking shipments. SanGlobal reserves the right to choose the best shipping method when necessary.
- Drop Ships : Up to 2- separate drop ship address is allowed per order. $16.00(R) per additional drop ship address.
- Disclaimer : SanGlobal will not be liable for shipment delays caused by shippers (e.g. UPS, FedEx, etc), customs, overseas quota, or other uncontrollable natural causes. Every effort will be made for on-time delivery.
- FOB : 91335, CA, and other available SanGlobal locations. All cost of transportation shall be borne by the customer and all risk of loss shall pass to the customer when goods are delivered to the carrier, whether the carrier is selected by the customer.
- Handling Charges : An additional handling charge of $1.00 net is applicable per carton.
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RETURNS
- All returns must be authorized by SanGlobal in writing with no exception.
- Returns are allowed within only 3 days from the date of delivery.
- Returns are subject to a 25% restocking fee.
- NO RETURN ON IMPRINTED OR EMBROIDERED ITEMS.
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DISCLAIMER
- Endorsements : Logos used in this catalog are to show embroidery & imprinting reproduction ability only. SanGlobal do not own any of those logos. Neither these logos are used for advertisement purposes nor for sale of such items to anyone other than the parties/customers who placed the orders with us. All such parties are responsible for legal and authorized use these registered trademarks and logos. Sanglobal is not aware of and neither responsible of legal relationship between the customer and the legal owner of property.
- SanGlobal acceptance of your order constitutes an agreement based solely on our terms and conditions regardless of those terms and conditions on customer’s purchase order. Due to manufacturing tolerance, all dimensions have acceptable variation of 1”. Due to variances of materials and other circumstances beyond our control, we cannot guarantee continuity of exact color, shade, size, weight, texture, or construction of finished goods. SanGlobal will make every effort to meet your requested delivery date. SanGlobal will not be liable for the inability to ship an order(s) on time or product availability due to customs, shipping or natural disasters. We will make every effort to substitute a similar item if extensive delays occur. SanGlobal is not responsible for typesetting errors in this catalog.
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ACCEPTANCE
- The customer shall inspect the goods immediately, upon their arrival and shall within 3 days of their arrival, give written notice to SanGlobal of any claim that the goods do not conform to the terms of the contract and specify the error on our part. If customer shall fail to give such notice, the goods shall be deemed to conform to terms of the contract and customer shall be deemed to accept and bound to pay for the goods in accordance with terms in the contract. The customer expressly waives any rights the customer may have to revoke acceptance after such 3 days period. SanGlobal will accept return of blank or undecorated merchandise only with RMA (Return Merchandise Authorization) number prior to the return. No returns will be accepted without a RMA (Return Merchandise Authorization) number. No discount may be taken from SanGlobal invoices.
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APPLICABLE LAWS
- The validity, interpretation and performance of these terms and conditions, shall be governed by the law of state of California and city of Los Angeles.
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